By A. Kiely (1992). This comprehensive manual helps groups and individuals define needs and match them with appropriate volunteers in a well-designed program. This publication is available in PDF Format, see instructions at the top of the Child Life Store Page. When requesting digital/electronic publications, the recipient agrees to the following: All rights reserved. No part of these publications may be reproduced by any process, electronic or otherwise, in any material form or transmitted to any other person or stored electronically in any form, without the prior written permission of the Association of Child Life Professionals.